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VoIP Without Hype: What Businesses Need to Know by Fonality Inc. August 16, 2010 - (Free Research) It’s important to approach VoIP with your eyes wide open – to understand the technology involved, the investment required, and an affordable migration path to VoIP that will deliver value to your business, both short- and long-term, without compromising the quality of your communications. Read this paper to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted vs. Hybrid-Hosted: Comparing IP Based Business Phone Solutions by Fonality Inc. August 16, 2010 - (Free Research) This report analyzes the three leading options for IP-based phone solutions. It describes each approach, explaining how they work and the equipment and support they require. It also lists the advantages and disadvantages of each. Read on for a thorough comparison. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Future-Proofing the Core, the Distribution Layer, and the Wiring Closet of Enterprise Networks by D-Link June 15, 2010 - (Free Research) With so much riding on the availability and performance of the network, businesses of all sizes need a reliable infrastructure that eliminates downtime and is highly efficient, and flexible to handle the challenges of ever-increasing bandwidth. Read this paper to learn what you should look for in a solution and how to choose the proper vendor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What IT Managers Need to Know About IP Surveillance by D-Link June 15, 2010 - (Free Research) The video surveillance market is in the throes of transition. IP surveillance is rapidly taking over from traditional analog CCTV. Within the next three years more than half the surveillance cameras used in North America will be IP cameras, according to the research firm Frost & Sullivan. Read this whitepaper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Get More from Your Existing Interactive Voice Response (IVR) by Raytheon BBN Technologies July 22, 2010 - (Free Research) This paper explores how to reduce agent-handled call volume – by increasing self-service success and by routing more calls to the correct queue and to increase customer satisfaction with the IVR. Continue reading to learn how analyzing customer behavior inside your IVR will reveal fixable obstacles and frustrations that will make a big difference. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG) June 07, 2010 - (Free Research) This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Robust Infrastructure for a Distributed Multi-Site Chain by D-Link April 26, 2010 - (Free Research) Read this paper to learn the significant benefits of deploying a single vendor solution when planning and building a network infrastructure for a distributed multi-site chain. D-Link's single-vendor solution offers the full range of products required to build a highly secure infrastructure featuring centralized management of remote operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fundamentals of a Well-Built SAN by Hewlett Packard Company and Intel August 12, 2009 - (Free Research) The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: How to Select the Right Call Center Technology by Contactual, Inc. June 17, 2010 - (Free Research) What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more! (EBOOK) VIEW ABSTRACT | GO TO

More for Less: The Advantages of a Cloud Based Call Center by Contactual, Inc. March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Workforce Management (WFM) Software: SearchCRM.com Product Directory 2010 Edition by SearchCRM July 13, 2010 - (Free Research) This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

GFI MailEssentials: Server Based Anti-Spam Solution - 30 Day Free Trial! by GFI Software Ltd. May 28, 2009 - (Free Research) The #1 server-based anti-spam solution for Exchange and SMTP servers. GFI MailEssentials uses multiple spam detection filters to capture 99% of spam, while minimizing false positives. Also adds various email management tools to your server. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Do more with less: Merging Enterprise Applications with Desktop Tools by SAP America, Inc. June 02, 2009 - (Free Research) This report explores feedback from over 150 survey respondents on the convergence of enterprise applications with desktop tools, and the role it plays in providing visibility to enterprise data, improving communication, and facilitating real-time decision-making. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Exchange Server 2010: What's New and What's Changed? by Global Knowledge August 27, 2009 - (Free Research) In this white paper, we will look at some of the key changes that will be revealed with the new version of Exchange and how these changes will impact the messaging environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premier Issue of the CIO Decisions Midmarket Ezine - "The Green Monster" by CIO Decisions June 2008 - (Free Research) This document highlights what you need to know about power consumption, server virtualization and outfitting data centers to make the most of the new technologies. (EZINE) VIEW ABSTRACT | GO TO

Live Help: The Power of Click to Call and Click to Chat: Why Business Must Offer Live Voice and Text Chat Assistance to Drive Online Sales by Art Technology Group (ATG) June 2010 - (Free Research) This paper explores the role that voice and chat play in an effective live help offering, and examines how the two technologies offer the most revenue and loyalty benefits for companies that are serious about maximizing the return on their online channel investments. Continue reading to learn how these two technologies can drive online sales. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing Layer 2 by Global Knowledge February 2010 - (Free Research) For many years network administrators have expected security breaches to come from outside an organization or at the upper layers of the OSI model. This paper will focus on securing layer 2 switching at the access layer through port security and preventing denial of service (DoS) attacks at layer 2. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TCP/IP Troubleshooting by Global Knowledge December 2008 - (Free Research) Attend this webcast with Ted Rohling and you will know that learning to troubleshoot is an ongoing process. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Security Trend Advisory by CDW Corporation March 2009 - (Free Research) Check out this document to learn how to best achieve server security while supporting collaborative platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2010 Information Security & Compliance Trend Study by nCircle August 2010 - (Free Research) This report summarizes the results of the nCircle 2010 Information Security and Compliance Trend Study, a cross-industry survey of over 250 respondents in the IT security industry in the United States and Canada. Over 65% of survey respondents are from large and midsize enterprises. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Conducting a WLAN Site Survey and Implementation for the Cisco Unified Wireless Network by Global Knowledge December 2009 - (Free Research) When preparing to conduct a site survey for a Cisco® wireless LAN (WLAN) installation, follow the Cisco network design methodology: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). PPDIOO addresses network implementation in phases. This paper will address the first four phases of this methodology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lotus Sametime works with Microsoft Office and Outlook by IBM August 2010 - (Free Research) Check out this Lotus Sametime demo to learn how this software integrates with Microsoft technologies to enhance unified communications and help users gain real-time access to a complete set of collaboration capabilities. (DEMO) VIEW ABSTRACT | GO TO DEMO

IBM Software for POWER7 Multi-media Animation Demo by IBM August 2010 - (Free Research) Check out this demo shows the integrated value of IBM software offerings on the POWER7 systems platform through the lens of the IBM SW story and the voice of our customers. (DEMO) VIEW ABSTRACT | GO TO DEMO

Why Archiving is a Really Good Idea For Legal and Regulatory Compliance by Daegis July 2010 - (Free Research) The amount of electronic information that you retain – combined with the way you manage it – represents your organization’s level of risk. Manage it well and your risk is minimized; manage it poorly and your risk is increased dramatically – maybe even to the level of threatening your ability to stay in business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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