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CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge October 2008 - (Free Research) This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Compleo for SAP - Production Report Bursting, Routing and Automation. Easily use Email, PDF, Excel or XML by Symtrax Corporation July 2010 - (Free Research) Join our free 30 minute webinar and learn how Compleo for SAP reformats background reports (systems reports and background jobs) directly from within the SAP spool file or output device system. Compleo for SAP converts spool files into PC Formats such as excel PDF and XML. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cisco Data Center Ethernet by Global Knowledge July 2010 - (Free Research) This white paper will provide an overview of some of Cisco’s data center platforms and their virtualization aware features; specifically the Nexus product line of switches (1000V, 2000, 5000, 7000) and the Cisco Unified Computing System (UCS). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing Layer 2 by Global Knowledge February 2010 - (Free Research) For many years network administrators have expected security breaches to come from outside an organization or at the upper layers of the OSI model. This paper will focus on securing layer 2 switching at the access layer through port security and preventing denial of service (DoS) attacks at layer 2. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimize your sales performance in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 2010 - (Free Research) Attend this webcast to see Microsoft Dynamics CRM Online in action (including integration to Microsoft Business Productivity Online Services), and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, and more. (VIDEO) VIEW ABSTRACT | GO TO

How to Get More from Your Existing Interactive Voice Response (IVR) by Raytheon BBN Technologies July 2010 - (Free Research) This paper explores how to reduce agent-handled call volume – by increasing self-service success and by routing more calls to the correct queue and to increase customer satisfaction with the IVR. Continue reading to learn how analyzing customer behavior inside your IVR will reveal fixable obstacles and frustrations that will make a big difference. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Robust Infrastructure for a Distributed Multi-Site Chain by D-Link April 2010 - (Free Research) Read this paper to learn the significant benefits of deploying a single vendor solution when planning and building a network infrastructure for a distributed multi-site chain. D-Link's single-vendor solution offers the full range of products required to build a highly secure infrastructure featuring centralized management of remote operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FACTS® WDS™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS® WDS™ (Work Distribution System) module is an electronic claim workflow management system for your adjusters. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Leveraging a persistent hardware architecture by Compellent June 2010 - (Free Research) Many enterprises looking to increase the flexibility, improve the scalability, enhance the availability and reduce the costs of data storage have turned to SANs. The Compellent SAN enables businesses to continuously integrate new disk drive, switch and network interface technologies without having to replace existing hardware or software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advancing the Economics of Networking: Ethernet Switching Solutions Reduce Capital and Operational IT Expenses by Juniper Networks, Inc. October 2009 - (Free Research) Aging network systems and old habits have dictated how businesses spend their IT budgets. As a result, too many IT dollars are being spent on just barely remaining competitive with emerging companies and their newer IT infrastructures. Read this white paper to learn more about a new family of solutions that reduce IT expenses and free up budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team by SAP America, Inc. September 2010 - (Free Research) After switching to SAP CRM, the sales team members now benefit from the integration of sales-related activities in both their Microsoft Outlook in-boxes and Web browsers. Continue reading to learn all of the benefits that not only the sales team experienced from switching to SAP® software but also how the marketing team has benefitted as well. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

FMC Technologies: Gaining Greater Insight into Sales Forecast Data with SAP® CRM by SAP America, Inc. September 2010 - (Free Research) FMC Technologies Inc. of Houston is a leader in oil and gas equipment service. This case study describes how by replacing Siebel software with the SAP CRM application, the company integrated and centralized its forecasting data, enabling managers to make better and faster decisions about supply chain capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

LTE-Ready Microwave for NG Wireless Backhaul by ECI Telecom August 2010 - (Free Research) Long Term Evolution (LTE) imposes several challenges on the backhaul network in general, and on MW equipment in particular. The BG-Wave MRAN (Multi-service Radio Node), a full-blown networking element, is LTE-ready MW equipment ready to cope with these challenges. Read this paper to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Opportunities and challenges with the convergence of data centre networks by Juniper Networks, Inc. October 2009 - (Free Research) This white paper discusses the challenges facing IT organisations planning to deploy server virtualisation technology in data centre networks, and it describes how to address these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

More for Less: The Advantages of a Cloud Based Call Center by Contactual, Inc. March 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Telecoms Reinvention - Optimizing the Online Customer Experience by Art Technology Group (ATG) June 2010 - (Free Research) This paper explores how telecoms companies need to find ways to efficiently, effectively and consistently engage with customers to optimize their whole experience. Continue reading to learn more on how to optimize the online customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Unreliable Equipment Leads Multi-Site Retailer to Upgrade Network Infrastructure by D-Link May 2010 - (Free Research) In this video, hear how this multi-site retailer managed to improve their network availability, security, interoperability, and reliability through a partnership with D-Link Corporation.   (VIDEO) VIEW ABSTRACT | GO TO

iPSL Reduce Cost and Increase Security with Managed Firewall and VPN by SecureWorks May 2010 - (Free Research) In order to stay up to date with the fast-changing threat landscape and ensure incidents were detected and dealt with quickly, Intelligent Processing Solutions (iPSL) implemented a Managed Firewall & VPN solution from SecureWorks®. Read this case study to learn more about the features and business benefits of this solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

VoIP Without Hype: What Businesses Need to Know by Fonality Inc. August 2010 - (Free Research) It’s important to approach VoIP with your eyes wide open – to understand the technology involved, the investment required, and an affordable migration path to VoIP that will deliver value to your business, both short- and long-term, without compromising the quality of your communications. Read this paper to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sun GlassFish ESB, The Lightweight Enterprise Service Bus by Sun Microsystems, Inc. April 2009 - (Free Research) Sun GlassFish ESB has been designed to catalyze a lightweight business integration deployment project. It offers a "fit-to-purpose" mix of features, functionality, extensibility, and support at the best cost possible, with minimal overheads for development</p> (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dell completes virtualization deployment for heavy-equipment dealer Kelly Tractor in 20 days by Dell and VMware July 2008 - (Free Research) An aging, proprietary enterprise resource planning (ERP) system at Kelly Tractor limited the company's ability to integrate information from separate departments and build new, innovative sales and services tools. Read how the company benefited from Dell and VMware virtualization. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dell's New PowerEdge R610 - the 1U, 2 socket High Efficiency Machine by Dell, Inc. and Intel May 2009 - (Free Research) Watch this video to learn how the Dell PowerEdge R610 is a key building block for today's data center. Designed for versatility and high performance, it provides many of the virtualization, system management, and energy-efficiency features you need now and the scalability necessary to change as your business grows. (VIDEO) VIEW ABSTRACT | GO TO

New Storage Buying Criteria for Shared Virtual Infrastructure by NetApp September 2010 - (Free Research) You can’t make the best storage decisions for your business if you’re not asking the right questions. Our “New Storage Buying Criteria for Shared Virtual Infrastructure RFP template” makes it easy. Use it to help ensure the solutions you choose can deliver extreme flexibility and efficiency, and a “future-proof” foundation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Changing the Way You Purchase Storage by NetApp August 2010 - (Free Research) This ESG white paper discusses the key criteria you need to consider before making your next IT investment and why it’s time to modernize your approach to storage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Chasing the Mobile Desktop: How to Tame your Distributed Desktop Environment by Wanova, Inc. September 2010 - (Free Research) This white paper surveys existing and emerging approaches to desktop management in the enterprise, covering both traditional systems management methods, as well as newer desktop virtualization technologies. We will discuss their advantages and shortcomings of each approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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