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Survival Guide: Securing Networks without Borders Show by Cisco Systems, Inc. November 20, 2009 - (Free Research) In today’s era of borderless networks, minimizing your exposure to outside threats is more crucial than ever. In this video, discover how to reduce the potential attack surfaces available to data thieves without buying any new hardware or software. Learn the latest methods employed by hackers to gain access to your network and how to eliminate them (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The CIO's Guide to IT Cost Optimization During the Recession by Hewlett-Packard Company June 18, 2009 - (Free Research) In today's dynamic economy it is important for CIOs to be thinking about how to strengthen their organization and position themselves for success for a future economic upturn and growth. Read this guide to learn how a company can make changes to IT that generate real business value. (EGUIDE) VIEW ABSTRACT | GO TO

E-Guide: Centralized Control - Identity and Access Management for Today's Enterprise by Microsoft Corporation India Pvt Ltd December 21, 2009 - (Free Research) This expert e-guide lays out many process and security benefits of using a centralized access administration model. Discover the three major phases of the access lifecycle and learn why using a centralized model mitigates security risks when employees are terminated or move within the organization. (EGUIDE) VIEW ABSTRACT | GO TO

7 Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 17, 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

22 Marketing Metrics for Business Executives: An actionable guide to marketing analytics and marketing’s impact on the bottom-line by Birst December 31, 2009 - (Free Research) Read this white paper to learn about a core set of marketing-related metrics that can be understood and tracked by every executive, especially those in marketing. These metrics are necessary to keep executives, especially in marketing, on top of financial, market, and customer trends, as well as sales and marketing benchmarks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: A Practical Guide to Measuring Customer Satisfaction in a Contact Center by Interactive Intelligence, Inc. March 05, 2010 - (Free Research) This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

PODCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. February 22, 2010 - (Free Research) This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

WEBCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. February 22, 2010 - (Free Research) This webcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Practical Guide for Retiring Legacy Applications by Informatica January 16, 2009 - (Free Research) This paper discusses best practices for identifying legacy applications that are of little or no value to an organization and provides details on removing/retiring them while keeping application data accessible for reporting and compliance purposes. The processes contained here are designed to save your company money, time, and resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Control Social Networking Risks with Sensible Security Policies by McAfee, Inc. February 22, 2010 - (Free Research) In this expert e-guide, learn how to create an effective social networking policy built on technology and employee training. Learn how to get employees on board and reap the benefits of social networking while reducing the risks. (EGUIDE) VIEW ABSTRACT | GO TO

Just Enough Early Architecture to Guide Development by TheServerSide.com October 21, 2009 - (Free Research) This session is designed to help you capture the best architecture/technical solutions and ensure that they are repeated by all developers. (VIDEO) VIEW ABSTRACT | GO TO

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. December 14, 2009 - (Free Research) In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Protect Your Data and Your Company’s Reputation through Identity and Access Management by CA March 08, 2010 - (Free Research) Protecting data is one of the most important things that an organization can do to limit its exposure to security breaches and ensure regulatory compliance. Read this e-guide to go beyond simple checklist audits and use identity and access management to protect your company’s data—and its reputation. (EGUIDE) VIEW ABSTRACT | GO TO

E-Guide: SearchCIO.com’s IT Salary and Career Survey Results by SearchCIO.com February 02, 2010 - (Free Research) Which sectors harbor the highest paid CIOs and senior IT executives? Do director-level IT managers fare better salary-wise in health care or financial services? These questions are frequently on the minds of decision-makers; we have the answers to them and much more in this SearchCIO.com expert e-guide. (EGUIDE) VIEW ABSTRACT | GO TO

CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Manufacturing IT Guide - How to Evaluate and Buy Small to Mid-Size ERP Platforms by IQMS March 04, 2010 - (Free Research) This E-Book offers best practices for SMBs and midmarket organizations evaluating ERP platforms and provides suggestions on how to avoid procurement pitfalls. (EBOOK) VIEW ABSTRACT | GO TO

E-Guide: SearchHealthIT.com's Criteria for Meaningful Use of EHR by SearchHealthIT.com February 18, 2010 - (Free Research) The federal government unveiled its criteria for the meaningful use of electronic health records (EHRs) on Dec. 30. The criteria, spelled out in a document known as the Meaningful Use Notice of Proposed Rulemaking, must be met in order for a hospital or eligible provider (EP) to qualify for reimbursement of the cost of EHR software under the ARRA. (EGUIDE) VIEW ABSTRACT | GO TO

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc January 2006 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. (WHITE PAPER) GO TO WHITE PAPER

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER) GO TO WHITE PAPER

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution November 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs by Pivotal CRM, a CDC Software solution July 2009 - (Free Research) How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Case for Lucene/Solr : A Manager’s Guide to Real World Open Source Search Applications by Lucid Imagination February 2010 - (Free Research) In today’s information - driven environment, search is a critical solution to problems when it slashes the time and effort separating end users from the data they value. Search spans the range of business models and use cases. This paper provides an overview of both the requirements and the opportunities for search applications. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Concise Guide to E-Discovery by Guidance Software, Inc. January 2010 - (Free Research) The goal of this white paper is to provide an introduction to the key areas involved in developing an e-discovery capability and to help organizations plan to become better prepared for the rigors of the e-discovery process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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