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Browse Directory>   Infrastructure and Systems ManagementSystems ManagementIT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
 
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Microsoft Dynamics ERP Case Study: Premium Specialty Coffee Roaster and Distributor Manages Growth with Outstanding Quality by Microsoft

August 30, 2010 - (Free Research) Read this case study to learn how Peet’s wanted to ensure best product quality while continuing to grow; make business technology more scalable, reliable, and manageable; and be more effective in taking control of the business.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Podcast: Managing Innovation and Innovators by IBM

August 26, 2010 - (Free Research) Listen to this podcast to hear how innovation can give your business a clear edge, and why IBM created a ‘Head of Innovation in IT’ position. Also learn how to maintain an IT environment that encourages innovation—without crashing your server room.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Seeding the Clouds: Key Infrastructure Elements of Cloud Computing by IBM

February 24, 2009 - (Free Research) This paper describes a high-level cloud computing infrastructure services framework and the underlying technology enablers, such as virtualization, automation, self-service portal, monitoring and capacity planning. It also discusses examples of, and the value propositions for, certain data centers that have been built in this manner to date.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Essentials Series: Faster Problem Resolution with Efficient Remote Support Capabilities by Citrix Online UK

August 24, 2010 - (Free Research) Download the free e-guide to learn: Today's most common IT help desk headaches and how to relieve them, the real advantages of user-centric remote support, and best practices for delivering user-centric remote support.
(EGUIDE) VIEW ABSTRACT | GO TO

LTE-Ready Microwave for NG Wireless Backhaul by ECI Telecom

August 24, 2010 - (Free Research) Long Term Evolution (LTE) imposes several challenges on the backhaul network in general, and on MW equipment in particular. The BG-Wave MRAN (Multi-service Radio Node), a full-blown networking element, is LTE-ready MW equipment ready to cope with these challenges. Read this paper to find out more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WEBCAST: 7 Key Components for an Effective Case Management Methodology by ASG Software Solutions

August 23, 2010 - (Free Research) During this webcast, we will review findings from a March 2010 survey of healthcare providers. We will discuss the results and lay the ground work to help you develop a case management methodology that designs in quality.  We will also discuss technologies that can accommodate your evolving case management needs.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Drive Marketing ROI in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research) Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online to address topics including Internet marketing and Web-to-lead capture.
(VIDEO) VIEW ABSTRACT | GO TO

Encryption: What, Where and How by Trend Micro

August 23, 2010 - (Free Research) Patient data security has never been more important to the health care industry. Encryption—of data, hardware and infrastructure—lets CIOs keep data in safe hands. Read this E-Book to find out so much more.
(EBOOK) VIEW ABSTRACT | GO TO

Protect your SharePoint Content: An Overview of SharePoint 2007 Disaster Recovery by Idera

July 12, 2010 - (Free Research) This whitepaper covers key principles to help you develop a disaster recovery plan that meets the unique requirements of your SharePoint environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The State of IT Systems Management by Kaseya

August 13, 2010 - (Free Research) This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The True Costs of E-mail Encryption by Trend Micro

August 11, 2010 - (Free Research) Currently, e-mail encryption is a bit of a paradox. Large organizations understand and want privacy, but e-mail encryption technology is too in-depth for mass usage. Fortunately things are changing. Read this paper to learn so much more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc.

May 03, 2010 - (Free Research) This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

KineticD Security by KineticD

August 02, 2010 - (Free Research) The purpose of this white paper is to demonstrate how KineticD meets and exceeds its clients’ demands and expectations for the security of its online backup SaaS offering.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Realize the Possibilities of the Data Center of the Future by CA Technologies.

July 29, 2010 - (Free Research) The assure stage of CA's Data Center of the Future strategy lifecyle aims to manage IT service quality and delivery based on business impact and priority - top-to-bottom and end-to-end. Watch this animated demo to learn more.
(VIDEO) VIEW ABSTRACT | GO TO

Configuration Auditing – The Next Critical Step in Compliance by nCircle

August 02, 2010 - (Free Research) In this paper learn what Configuration auditing entails verifying the configurations of all assets in the environment to make sure they have the correct settings. This includes auditing new assets, monitoring for changes and verifying that planned changes are carried out properly.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Imperative to Gain Data Center Insight by Emerson Network Power

July 30, 2010 - (Free Research) Data center operators require a new way to understand what’s in the environment, where assets are, how they are being used and to whom they belong. Read this paper to learn how Avocent's portfolio of asset management solutions makes it possible to comprehensively gain insight into managing your infrastructure for enhanced business value.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Compliance Driven Security by SecureWorks

July 27, 2010 - (Free Research) Complying with the PCI DSS is a requirement for any organisation that processes, transmits or stores credit card data. Read this white paper to learn about existing threats, how to effectively implement PCI compliance and the business benefits you'll achieve from it.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC White Paper – Identity and Access Management for Approaching Clouds by CA Technologies.

July 26, 2010 - (Free Research) Cloud computing is in the process of changing the enterprise IT landscape. Read this paper to learn about the security issues of the cloud and how to improve its security and visibility.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Backup and Replication Across the WAN by Certeon

June 09, 2010 - (Free Research) Read this report for a discussion of the WAN and SAN performance results gained from using this new backup and replication solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avoiding the Top 5 Vulnerability Management Mistakes: The New Rules of Vulnerability Management by eEye Digital Security

July 09, 2010 - (Free Research) In this guide, you’ll learn how to avoid the top five vulnerability management mistakes to protect critical IT assets and improve your security posture, while reducing costs. Read this paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Service Management: What It Is and Why You Should Care by Global Knowledge

December 2008 - (Free Research) The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overview of IT Service Management Using the IT Infrastructure Library (ITIL) by Global Knowledge

May 2010 - (Free Research) Most information technology managers have heard of the term IT Infrastructure Library, or ITIL®. The purpose of this paper is to introduce managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Succeeding with New Procurement Strategies by SAP America, Inc.

March 2010 - (Free Research) Get the results of a 2009 SAP survey in which over 200 procurement executives reveal what procurement strategies are working for their organizations in today's challenging economy and what they envision for the future of procurement. Results are analyzed by industry and company size.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Maps the Corporate Sustainable Future Enterprise-Wide Sustainability Software Comes of Age by SAP America, Inc.

March 2010 - (Free Research) Read this AMR review of how SAP is building a strongly differentiated position in the sustainable software market place – and structuring a compelling platform for growth as the economy recovers and migrates toward a more sustainable and resource-optimized model.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learning from BPM Leaders: Benefits, Prerequisites and the Impact of Successful BPM Initiatives by SAP America, Inc.

June 2009 - (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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