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Browse Directory>   Infrastructure and Systems Management>  Systems Management>  IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution
November 11, 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Economics: Streamlining Application Performance Management with Extended Visibility and Virtualization by CA
May 04, 2009 - (Free Research) The concept of Lean IT is emerging to describe the best practices required to strip inefficiency out of day-today IT operations in ways similar to how Lean Manufacturing strategies streamline manufacturing processes. This IDC White Paper discusses how APM solutions can help IT managers cope with today's economic and operational IT challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Management from Reactive to Proactive IT Management by CA
February 08, 2010 - (Free Research) This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc.
December 24, 2009 - (Free Research) This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

High Availability Database Solutions for PostgreSQL & Postgres Plus by EnterpriseDB Corporation
November 01, 2008 - (Free Research) This paper discusses the failover and redundancy capabilities of specific high availability products that can be used in conjunction with PostgreSQL, Postgres Plus, and the Oracle-compatible database Postgres Plus Advanced Server.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices Series: Application Performance Management by Compuware Corporation
February 26, 2010 - (Free Research) This series of best practice papers explores application performance management (APM) with an eye towards problem and incident management, two of the core information technology infrastructure library (ITIL) processes facilitated by APM.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data
February 25, 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Oracle Business Brief: Business Continuity - Are You Always Open for Business? by Oracle Corporation
November 2008 - (Free Research) Business continuity with low administration and maintenance costs. Can you make it happen? This Oracle business brief explains how mid-sized can improve performance by creating an IT infrastructure that makes working faster, easier and more effective.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automated, Integrated IT Operations Improve Efficiency and Deliver Cost Savings by Kaseya
January 2010 - (Free Research) Tight budgets and complex IT environments mean that IT operations teams must operate as efficiently as possible. Read this Q&A session with Mary Johnston Turner, research director for IDC's System Management Software service, to better understand how integrated, automated management tools can improve IT productivity.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

How ASG's MetaCMDB Strategy Enables More Effective BSM by ASG Software Solutions
February 2010 - (Free Research) This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Evolution of IT Operations by ASG Software Solutions
February 2010 - (Free Research) Read this paper to learn how organizations have improved service delivery, and at the same time they have also turned their focus to presenting business value more positively.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ASG: Distinctively Positioned to Optimize Web Application Performance by ASG Software Solutions
May 2009 - (Free Research) This paper delves into the complexity of managing Web applications and evaluates ASG's ability to deliver deep, broad, and accurate insight into application performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ten Ways SMBs Can Get More from Their IT Budgets by Dell and VMware
December 2008 - (Free Research) Virtualization technology presents a number of opportunities for driving capital and operational efficiency for SMBs. Read this brief paper to learn ten cost-saving strategies.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

ITIL for the Real World by Numara Software
January 2009 - (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dell's New PowerEdge R610 - the 1U, 2 socket High Efficiency Machine by Dell, Inc. and Intel
May 2009 - (Free Research) Watch this video to learn how the Dell PowerEdge R610 is a key building block for today's data center. Designed for versatility and high performance, it provides many of the virtualization, system management, and energy-efficiency features you need now and the scalability necessary to change as your business grows.
(VIDEO) VIEW ABSTRACT | GO TO

The Move Toward IT Service Management (ITSM) Mobilization by BlackBerry
February 2010 - (Free Research) IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Webcast: Turning Virtual Sprawl Into a Good Thing by Hewlett-Packard Company
December 2009 - (Free Research) Many organizations lack visibility into the physical and virtual infrastructure in their data center, preventing them from achieving effective infrastructure management. This webcast explores how dependency mapping addresses this issue by enabling you to track and control configurations, model and test proposed changes and execute failure analysis.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

End-to-End Service Management in the Virtualized Environment: Delivering on the Promises of Virtualization by Hewlett-Packard Company
October 2008 - (Free Research) This paper proposes an approach for IT to manage virtualized environments and shows how HP Business Service Management software enables IT operations to link specialists and specialized tools into day-to-day operations while keeping promises to business users.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company
October 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Integration Requirements: Eight Things to Consider by Progress Software
February 2010 - (Free Research) Integration projects succeed due to the completeness of thought in the requirements gathering and design phases. This paper presents “Eight Things to Consider” as you evaluate your existing infrastructure, current and future needs, and prepare to evaluate potential solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learning from BPM Leaders by SAP America, Inc.
June 2009 - (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT's Role in the M&A Process by SAP America, Inc.
October 2008 - (Free Research) Read this paper to review the results of a survey that addressed IT's role in the M&A process and the blending and coherence of enterprise system data during M&A activity.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Running and Optimizing IT: A Best Practice Approach by SAP America, Inc.
June 2009 - (Free Research) The results of this survey show that the highest priorities are focused not on technology but on the ability of IT to deliver services that provide value for customers and end users.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leaner and Greener Because of Intel® Core™2 Processors with vPro™ Technology by Intel Technology Provider
September 2009 - (Free Research) Recently, the University of Plymouth, located in the U.K., completed a refresh of their 4,800 desktop PCs, upgrading the systems to PCs with Intel® Core™2 processors with vPro™ technology in order to offer students the latest in IT services. The following paper provides an ROI analysis of this PC deployment.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Presentation Transcript: IT/Business Integration- Who’s Doing it Best by CA
January 2010 - (Free Research) Read this presentation transcript to gain insight from survey results and explanations as to why Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

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