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How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc.
March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model.
Best Practices Series: Application Performance Management by Compuware Corporation
February 26, 2010 - (Free Research) This series of best practice papers explores application performance management (APM) with an eye towards problem and incident management, two of the core information technology infrastructure library (ITIL) processes facilitated by APM.
Crossing the Cloud Security Barrier with Identity Management by Oracle Corporation
February 15, 2010 - (Free Research) According to a recent IDC survey, three-quarters of IT professionals surveyed said that security is the most critical barrier to the adoption of cloud computing in the enterprise. Listen to this podcast to learn how recent innovations in identity management can enable your organization to create a solid and secure cloud computing environment.
Making the Case for BPM in 2010 by Lombardi Software
December 21, 2009 - (Free Research) How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you.
Large Insurance Provider Automates Invoice Disputes by Lombardi Software
December 18, 2009 - (Free Research) Read this case study to learn how this insurance provider then turned to Teamworks. With Teamworks they were able to implement a process that automates routing of disputes, streamlines research timelines, and gives managers control of all disputes being processed. Learn all of the benefits this insurance company reaped from deploying Teamworks.
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